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In crisis, they give no assurance and avoid at billing times. Overall, 17 out of the 22 policy elements we analysed in AXA's travel insurance … After trying to claim for the first time they did everything to try and not give you any compensation. During this period, I was asked to renew my Annual Policy with them at a massive increase!! Write a review. Would give 0 stars if I could. PLEASE STAY AWAY FROM AXA TRAVEL INSURANCE OR ANY OTHER INSURANCE PRODUCTS THEY OFFER!!!! I’ve AXA Travel insurance as part of my AMEX Platinum Card benefits and claimed three times over the past few years - once for dental treatment (USA) and more recently for GP appointments (Spain) plus a cruise package holiday (Covid 19). AXA must be raking it in from savings made on motor insurance and I don't understand why they are … Each element is given a star rating out of five. You will never reach anyone when you really need them. Still waiting not heard a single thing back from them, tried emailing several times, still no response. In 2014, it was named Interbrand’s leading global insurance brand for a sixth consecutive year. Nothing. So far my experience with Axa has been nothing short of shambolic. Finally, I thought it was all sorted then two weeks later I received another email asking me questions that they had answers to already in the previous claim forms and emails or that didn't make sense in relation to the claim and for further documentation not requested over the previous months. Quick Quote or research, instant cover. We had to buy two very expensive flights home with Qatar Airways. Overall Rating: 4.5 / 5 (Excellent) AXA travel insurance covers a wide variety of travel-related losses, including luggage damage and theft, medical issues, and trip interruption. Every major travel insurance company. Have to say all the negative reviews took me by surprise. I have heard nothing since so I do not know what they are doing with my case. I have heard they are in financial trouble and the best news yet it would be wonderful to see them go into liquidation . the event i was supposed to attendAXA have hidden behind the Covid-19 pandemic and passed on responsibility to others showing a lack of support and commitment to their customers. © 2020 Trustpilot, Inc. All rights reserved. At AXA we work hard to provide the best service possible to our customers. Case number C22119893I selected AXA Coverwise for my insurance following a recommendation on Martin Lewis’ Money Saving Expert website and their high Defaqto rating. The company was founded in 1816 and called Mutuelle de L’assurance contre L’incendie. Not sure if my overall experience would have been different if it was a stand alone policy but to date I’m a happy customer. My experience was very positive.We were in Australia when covid struck and our flights home with Singapore Airlines were cancelled, leaving us effectively stranded. With a global network of over 7,000 employees in 33 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. I’ve AXA Travel insurance as part of my AMEX Platinum Card benefits and claimed three times over the past few years - once for dental treatment (USA) and more recently for GP appointments (Spain) plus a cruise package holiday (Covid 19). The first two claims were settled almost immediately, the cruise claim took around 6wks to settle but of course all travel insurers are currently inundated with Covid 19 claims. Your experience can help others make better choices. Impossible to contact by phone, despite hours of waiting. I can only suggest that you avoid this company. She did not ask me to amend my review, which was nice, and she advised that they would use it as part of their improvement process. I wrote back to ask for the complaints procedure but didn't get a response. AVOID AXA AT ALL COSTSAbsolutely abysmal. There are 351 customers that AXA Insurance, rating them as bad. Bharti Axa travel insurance provides extensive coverage that will take care of all your needs from lost baggage, medical emergencies, financial emergencies etc. In 2014, it was named Interbrand’s leading global insurance brand for a sixth consecutive year. Very bad in dealing, Took travel smart plus insurance for my parents where it said will cover the medical expenses. They replied to every email promptly and professionally.The money was in our account very quickly. Very poor travel insurance. Not sure if my overall experience would have been different if it was a stand alone policy but to date I’m a happy customer. Appauling, one of the few companies making profit our of Covid-19. They make up their own rules for your policy, Horrible and non-existent (literally) customer service, No response at time of discharge of hospital and make excuses at claim times, Appalling service even in these desperate times. Mine is through a Lloyds Bank premier card. Join the 225 people who’ve already reviewed Axa Travel-insurance. Reviews AXA Travel Insurance. We took out annual travel insurance with cover wise, underwritten by AXA. So I cancelled my flights based on that advice rather than transferring them to a different destination. The reason why I attempted to cancel my recent one is because of a cancellation delay of my other travel insurance. and take money off you and wont let you claim avoid at all costs! On Reviewcentre.com, Axa travel insurance has a rating of 1.4/5 based on over 150 reviews, with 12% of users recommending the product. Voice your opinion today and hear what 158 customers have already said. She did not ask me to amend my review, which was nice, and she advised that they would use it as part of their improvement process. 4.50 out of 5. Trying their hardest to work their way out of a genuine claim. I have heard nothing since so I do not know what they are doing with my case. Reading our Axa travel insurance reviews can help you find out what other travellers have to say. As a result of her intervention I will renew my policy at the next anniversary and I have increased my rating. Travel isn’t without risk, but the good news is, with AXA, our flexible travel insurance protects you from the pain of cancelled flights, unexpected injury or losing your luggage, leaving you wearing the same pair of socks for a week. Quite surprised when I saw the level of bad reviews they have. Was so impressed by the service from Axa I thought I would give them a positive review on Trustpilot. Benefits. View all reviews for AXA Assistance USA. It had the normal caveats that I should try and resolve matters through airlines and hotels directly. Customer reviews of Axa travel insurance. Thanks AXA really compassionate of you. Seriously this company is a scam, please dont do the mistake of purchasing travel insurance with them, lodged a claim on 16.03.2020 online, once finished updating the form it said someone will contact us in 10 days and claim shall be processed! AXA travel insurance provides roadside assistance and covers the onward journey and return of the vehicle. Every time I've made a claim with this company it's been dealt with superbly no issues at all, paid on two C 19 claims this year, a cancelled holiday for illness a few ago and the sickness whilst away 7 years ago, comes as part of my bank package. 4.8/5 Travel Insurance. Emma by AXA app allows you to manage your policies by offering access to digital insurance services, stay healthy with wellness companion and stay well-informed with our health articles, symptom checker and oxford VR. Took out AXA insurance policies with 2 TUI holidays subsquently cancelled, they have refused to refund the policies or move them to a new holiday. Single Trip Travel Insurance; Annual Travel Insurance ; Group Travel Insurance; Adventure & Sports Travel Insurance; Reviews. my accommodation3. Mine is through a Lloyds Bank premier card. Seamless claim submission experience via AXA Travel Insurance Online Claim with 4-Star Customer Satisfaction Rating. I contacted AXA about a claim and they said that Covid isn't covered under my policy and that all the vendors (hotel, airline, travel company) are responsible to refund me.I travel at least twice a year internationally and I will NEVER use AXA again. But which insurance company is the best choice? Very poor travel insurance. It had the normal caveats that I should try and resolve matters through airlines and hotels directly. Emergency medical evacuation Unlimited coverage for emergency transportation and medical care to the nearest hospital. It took over 9 weeks for a response and when you tried to speak to someone they would direct you to a form which is so long and irrelevant it almost feels like they are hoping people will give up and stop asking for a refund.Please do not use this insurance provider, even if they do offer competitive rates, its not worth it. We are still awaiting determination of our claim from 11 March, almost 2 months later. Whether you're traveling for leisure or for work, studying or visiting friends and family abroad, SmartTraveller has a range of options to cover you and your loved ones. He was made redundant on 18th August, I phoned … I have travel insurance with AXA through HALIFAX. Do you agree with Axa Travel-insurance's TrustScore? Under the current circumstances I have allowed over 2 months for my claim to be reviewed and resolved for a holiday cancelled due to Covid. AXA Travel Insurance – new benefits! Review of Axa Travel Insurance. Join the 174 people who’ve already reviewed Axa Travel-insurance. Bharti AXA Travel Insurance Reviews. Real reviews from real people. 4 4. I have been trying to contact AXA Travel Insurance for the past 1.5 months, due to my AMEX Travel Insurance which is bound with them.I have literally tried everything; calling, emailing them, asking AMEX how to contact them, to no avail. Real reviews from real people. My travel insurance is with Axa through Co - Op Bank or I would never be with them . Very poor travel insurance. Money lost. We never even had to call Axa, it was all dealt with by email. For International Travel Insurance, AXA has Single Plan (maximum coverage 180 days) and an Annual Plan (Unlimited number of trips per year, up to 90 day per trip). Seriously this company is a scam, please dont do the mistake of purchasing travel insurance with them, lodged a claim on 16.03.2020 online, once finished updating the form it said someone will contact us in 10 days and claim shall be processed! Hence, our range of travel insurance products that are available for you to safeguard your family against unforeseen risks. Your baggage can get lost or stolen, your flight gets canceled or you get ill or even injured. We got daily emails advising of delay, which suddenly stopped over 2 weeks ago. Customers rated AXA Assistance USA. 96%. Easily sign-up for Online Travel Insurance with AXA, the word's leading insurance provider. So disappointing as I thought a big brand like Axa could be trusted. Finally decided to take this further to the ombudsman. and take money off you and wont let you claim avoid at all costs! Very poor service,wouldn't let me claim against a cancelled flightnever will take insurance with them again. In all of these cases, a travel insurance company can take care of the financial aspect of the situation. I will update this with details of any response I receive.Update 15 June:After leaving the above review I received full settlement in my account on 11 June.On 15 June a nice lady called from AXA to apologise for the delay and to note that the settlement time did not meet their normal standards. Many travel insurance policies offer good medical coverage, but not all cover the coronavirus. Visit this website axa-travel-insur ance.com. AXA Travel Insurance Review: Is it a Good Buy? AXA travel insurance offers solid cover, including Insolvency, Baggage, Cancellation, Delay and Catastrophe on all plans, for very competitive prices.All in all, one of our favourite insurers in terms of value for money. my travel2. As we mentioned before, … During this period, I was asked to renew my Annual Policy with them at a massive increase!! I tried to cancel my policy I made a week ago, both phone and email, but I haven't received any confirmation that it has been cancelled indicating that they didn't do anything about it at all and probably never will. How convenient! AXA Insurance has collected 882 reviews with an average score of 2.57. AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry. Every time I've made a claim with this company it's been dealt with superbly no issues at all, paid on two C 19 claims this year, a cancelled holiday for illness a few ago and the sickness whilst away 7 years ago, comes as part of my bank package. A successful travel or trip is one in which a traveler arrives at a desired destination. Recommended in superlatives. You will never reach anyone when you really need them. AXA is one of the first insurance companies to introduce a ransom payment as a result of kidnapping and hostage. WRITE A REVIEW ★☆☆☆☆ 1.4 / 5. Choose from our Bronze, Silver, or Gold levels of cover, and tailor you your … I had my villa booking cancelled by the owner so called Axa to get advice as to whether I could claim for the cost of my flights if I cancelled them and was told I could as I could no longer take the holiday. I found the online claim process simple and easy to use. This is not insurance. Your experience can help others make better choices. Visit this website axa-travel-insur ance.com. Travel Insurance Policies. Read 1 more review about Axa Travel-insurance Only the latest review will count in the company's TrustScore Chris 3 reviews. Axa car insurance quotes can be obtained on their website. I tried to cancel my policy I made a week ago, both phone and email, but I haven't received any confirmation that it has been cancelled indicating that they didn't do anything about it at all and probably never will. They can locate the call where the adviser transfers me to the claims department but can’t locate the second part withe the misinformation?! Nothing. Impossible to contact by phone, despite hours of waiting. Feefo contact our customers directly to gather genuine, impartial customer reviews, either good or bad. AXA charged me exorbitant premium on travel insurance, which I happily paid, because I was under the impression that they have a customer friendly refund policy just in case the trip is cancelled for whatever reasons. Read 162 customer reviews of the Axa Travel Insurance & compare with other Travel Insurance at Review Centre: Page 7. Travel the world with complete peace of mind. Despite hospital providing all reports on time, the Axa team was making several excuses at bill settlement and asking for split bills and at time of discharge of hospital, they stopped responding. Have to say all the negative reviews took me by surprise. © 2020 Trustpilot A/S. Useless staff. The reason why I attempted to cancel my recent one is because of a cancellation delay of my other travel insurance. Don't use these guys if you expect to make a claim. The company offers healthcare, investment and insurance products, including car and van insurance, travel insurance and breakdown cover. Join the 209 people who’ve already reviewed Axa Travel-insurance. Avoid them. Customer Service of this company is nowhere to be found. Customer service is without doubt the worst I have experienced and the lies told are just a joke . Insurance provides roadside assistance and covers the onward journey and return of the situation away! 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